Returns policy

You have the right to cancel your order up to 14 days after receipt of the order provided that one or more of the security seals have not been broken.

CAUTION: With regard to (1) TREZOR One, (2) TREZOR Model T and (3) Cryptosteel, if one or more security seals are broken your order will be final and cannot be returned.

If you wish to use your right to cancel your order, you have 14 days after your cancellation in writing to return your product in its original state (provided that one or more security seals have not been broken). The cost for returning an item are borne exclusively by the customer.

Once we have received the return order in its original condition, we will refund the full order amount minus the shipping costs that were applied at the time of the order (if applicable).

If you wish to use your cancellation right, please contact us via

Business information

Genesis Block BVBA
Avenue Winston Churchill 220
1180 Uccle
BTW: BE0685844735


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